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Discounted amount of your subtotal will appear when you place your orders.
* We always examine all the glass eyes. But, this Sandal wood color eyes have a lot of air bubble in the iris than the other one.
Because of in the glass stick itself a lot of air bubbles.
* That problem is factored into its costs.
* Material Properties cause air bubble can’t refund. Please be understanding.
Glass eyeball is handmade product made by human hands.
There is a difference in both eyes as it is made by hand.
* Glass dome height of the both eyeballs may different.
* There may be differences in color and height of the both eyeballs and size of pupil.
* There may be air bubbles, dots and lines on the white and pupil.
The color may be different from the real product depending on the environment of computer monitor and mobile phone.
The above issues are not reason for defects, and exchange, return or refund are not available. Please make a purchase carefully.
* This product requires 7 working days for processing.
Refund and Exchange for Damaged Product
Please contact us within 7 days from receiving the package if your product arrived damaged from Petit soiree and requires exchange.
Return item must be sent back to us within 15 days from receiving the package. Reimbursement will include shipping fee but doesn’t include any bank or any other commission fee related fees.
Any A/S service for damage reported after 7 days from receiving the package will incur service fee.
( In such case, service fee will include shipping fee of the item for both ways.)
Refund and or Exchange is not possible if item has been damaged by customer’s negligence.
Most of items at Petit soiree are pre-order items and therefore return or exchange is not possible if you have changed your mind.
In some cases, A/S service, refund and exchange may not be possible due to nature of bjd dolls.
This will not be a criteria for A/S service, refund and exchange.
* A/S service for makeup, damaged beyond repair is NOT possible.
Please take time to read above notices before placing your order.
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